Our process
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Your customer journey with Total Carbon Savings
We want to help! Our aim is to save you money and help prevent further global warming, with renewable energy improvements, that that won’t break the bank. We aim to offer you funding where possible, backed up with various finance options alongside a great price that offers expert advice and value for money
Our 6 step process will guide you through from start to finish, and we are always on hand to help should you have any questions
01
pre-assessment
We will talk you through the questions to establish what improvements you may need, as well as what funding schemes you may be eligible for. We then arrange for a free home energy assessment
02
Assessment
Our qualified assessor will visit your home at an agreed day and time. This will be an AM or PM slot, but we will aim to accommodate your needs. He/she will take lots of photos (apologies in advance!) which are then reviewed to provide you with our recommended improvements within an energy savings proposal. This is completed in the next step - Analysis and Review by our trained team of experts
03
Analysis and review
We take the information collected by the assessor and look for the best combination of renewable improvements, to give you the most energy savings against your energy bills. The recommendations will be given in line with what we can install on your roof-space, the area we can install your battery storage and inverter as well as the most suitable sized battery and inverter. We will always give you advise on what is best for your usage and lifestyle as well as your home
04
Consultation with you
Some scenarios may be beneficial for you, but not suitable for your home. Others may not be suitable for your home, or may not offer much in the way of energy savings. We will explain the options to you, and the decision to proceed with any/all of the work is yours to decide. We will work with you to come up with the best option for you and your home
05
Installation
We have dedicated teams of trained operatives in their respective fields. All our teams are verified for quality of work, and professionalism as well as DBS checked.
The installation will generally take around 2 days, with scaffolding being erected the day before install and disassembled the day after install wherever possible. Any waste is collected as soon as possible after install, and disposed of through recycling and licenced waste routes
We pride ourselves on receiving good reviews and will always ask you for feedback at the end of your installation with us!
06
Information
As part of our service, we provide information and advice on the energy efficiency measures we have installed. We are TrustMark approved, IAA approved and hold both MCS and Gas safe accreditations. We provide a comprehensive handover pack at the end of the process which also includes your workmanship warranties and product warranty details
We also recommend registering with Lumo, who offer optimisation of your new system - this can also save you an additional 30%!
We aim to be at the forefront of any innovation that might help save you even more money
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